faqs

How do I buy something?
How do I pay for my items?
How much is shipping and what is the expected delivery time?
Can I return my item?
Can cancel my order? What if I haven't received my item yet?
Where can I find details about the garment, sizing info, etc.?
What type of printing technique is used on the garments?
What if I want a current design on a particular garment or accessory?
If a tee is unavailable, will it be available again in the future?
I own a retail store. How can I get wholesale information?
How can I design my own custom gohgirl tee?
Who do I contact if I have a question?


HOW DO I BUY SOMETHING?

  • All planet goh clothing items and accessories can be purchased on our shop. We are using Spreadshirt which offers a customer friendly shopping experience. If you would like to purchase an item, please click the 'add to cart' button you see on the product pages.
  • Once the 'add to cart' button is clicked, you will enter the Spreadshirt shopping cart and payment system.

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HOW DO I PAY FOR MY ITEMS?

  • Payments can be made on Spreadshirt with Visa, Mastercard, Diner's Club, American Express and PayPal. More detailed information can be found here.

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HOW MUCH IS SHIPPING AND WHAT IS THE EXPECTED DELIVERY TIME?

  • Spreadshirt shipping rates and delivery times can be found here.

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CAN I RETURN MY ITEM?

  • Detailed information about returns can be found here.

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CAN I CANCEL MY ORDER? WHAT IF I HAVEN'T RECEIVED MY ITEM YET?

  • Information about how to cancel an order and what to do if you haven't received your order can be found here.

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WHERE CAN I FIND DETAILS ABOUT THE GARMENT, SIZING INFO, ETC.?

  • Product details, sizing, garment description and print type can be found on each product page. See the four links along the bottom of the product pages.

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WHAT TYPE OF PRINTING TECHNIQUE IS USED ON THE GARMENTS?

  • Spreadshirt offers several printing techniques but we choose to use FLEX or FLOCK printing. You can read about the different techniques here.
  • Be sure to check printing technique on each product page. Click on the PRINT tab.

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WHAT IF I WANT A CURRENT DESIGN ON A PARTICULAR GARMENT OR ACCESSORY?

  • You can now choose a current character design and print it on available garments and or accessories offered by Spreadshirt. Just visit the create your own portion of the site.
  • If you would rather have us help you, just email info [at] planetgoh [dot] com and we will try to make it happen.

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IF A TEE IS UNAVAILABLE, WILL YOU BE RE-PRINTING IT?

  • All our tee designs are offered for a limited time. Sometimes a few of the tee's may be available again in the future. If there is a particular design you are interested in, email us at info [at] planetgoh [dot] com.

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I OWN A RETAIL STORE. HOW CAN I GET WHOLESALE INFORMATION?

  • For more information about wholesale terms, please fill out this form and we'll get back to you right away!

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HOW CAN I DESIGN MY OWN CUSTOM PLANET GOH TEE?

  • You can now choose a current character design and print it on available garments and or accessories offered by Spreadshirt. Just visit the create your own portion of the site.
  • If you want your very own character or a previous design, email info [at] planetgoh [dot] com. Get more details here.

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WHO DO I CONTACT IF I HAVE A QUESTION?

  • For clothing and accessory items, please email Spreadshirt. Otherwise, feel free to email info [at] planetgoh [dot] com with any questions or fill out the contact us form!
  • If for some reason Spreadshirt isn't responding, email us and we'll try to assist you with your question.

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